About SmartBoost

SmartBoost provides digital solutions for hotels and resorts to easily manage and check room availability online. Our goal is to make hotel bookings simple, transparent, and efficient for both businesses and their customers.

Our Customers

• Helped 13+ hotels and resorts with digital setup.

• Trusted by many clients for smooth booking operations.

Our Process – End-to-End Execution

1. Initial Consultation & Discovery

   We begin with an introductory call or meeting to understand the property’s challenges, current systems, and expectations. This is where we collect baseline data (occupancy, ADR, reviews, visibility, etc.) to measure future results.
   

2. Requirement Analysis & Goal Setting

   We deep-dive into specific objectives such as:

   • Increasing direct bookings

   • Reducing OTA dependency

   • Improving online reputation

   • Enhancing guest experience & retention

   • Goals are documented to ensure alignment throughout the project.
     

3. Customized Proposal & Strategy Design

   A tailor-made roadmap is prepared with:

   • Recommended services (website, OTA setup, reputation management, etc.)

   • Expected outcomes (higher occupancy, reviews, visibility)

   • Timeline & stage-wise execution plan
     

4. Transparent Quotation & Agreement

   We provide a detailed quotation covering all inclusions/exclusions. After approval, a formal agreement ensures clarity on deliverables, payment stages, and timelines.
   

5. Kick-off & Initial Payment

   The project begins with initial payment. A dedicated account manager is assigned as the single point of contact for smooth communication.
   

6. Digital Audit & Benchmarking

   Before implementation, we perform an audit of:

   • Existing online listings & OTA presence

   • Website (if any) performance

   • Social media pages

   • Guest reviews & reputation

   • This helps create a “before vs after” benchmark.
     

7. Stage-Wise Execution

   We execute the project in well-defined stages, such as:

   • Website & direct booking setup

   • OTA channel manager integration

   • Social media & content strategy

   • Reputation management & review building

   • Business guidance on guest experience, interiors, facilities, and upselling
     

8. Regular Feedback & Mid-Stage Adjustments

   We share progress updates at every stage. Feedback from clients is incorporated immediately to avoid misalignment.
   

9. Testing & Quality Check

   Before final delivery, all systems are tested:

   • Booking flows

   • Payment gateways

   • OTA synchronization

   • Review response mechanisms

   • Automation workflows
     

10. Team Training & Handover

    We train the property staff on how to use new tools, handle bookings, respond to reviews, and manage digital infrastructure. This ensures independence post-project.
    

11. Launch & Go-Live Support

    The digital ecosystem goes live. We monitor activity closely during the first weeks to ensure smooth operation and immediate troubleshooting.
    

12. Performance Tracking & Optimization

    We track KPIs like bookings, reviews, occupancy, and revenue growth. Optimization is done regularly to keep improving results.
    

13. Project Closure & Final Feedback

    Once all deliverables are met, we officially close the project. Client provides final feedback, which helps us refine our services.
    

14. Post-Closure Support & Relationship Building

    Even after closure, we offer optional ongoing support packages covering:

    • Monthly reputation monitoring

    • Seasonal campaign planning

    • Guidance on guest experience improvements

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4.9/5

Average
Rating

Trusted by hotels & resorts